酒店政策

入住&退房

入住客人须年满17周岁方可办理登记手续，并需出示有效护照或印尼身份证（KTP）原件。未满17周岁的客人办理入住时，必须由父母或法定监护人全程陪同。Early Check-In: Early check-in before 14:00 is subject to room availability upon guest arrival. Guests may complete the registration process, store their luggage, and enjoy the hotel facilities while waiting for their room. For guaranteed early check-in, it is suggested to book the room one day in advance. The early check-in fee will be charged based on hotel regulations.Late Check-Out: Late check-out after 13:00 and until a maximum of 18:00 will be charged based on hotel regulations. Late check-out after 18:00 will incur a 1-night room charge. Please note that late check-outs are subject to availability and should be requested in advance.

付款

酒店提供两种付款方式：

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Pay at Booking: The Hotel will charge full payment to the credit card provided by the guest at the time of reservation. The credit card must be presented at reception upon arrival, and the cardholder must sign the bill to verify the payment. Failure to show the card, or if the cardholder is not available to sign, will result in the reception refunding the payment to the bank and all payments must be settled directly at reception. If the cardholder is unable to accompany the guest but wishes to cover the room payment, the hotel will provide a payment link to process the payment online using Visa/Mastercard.

请参考您预订的费率以了解适用的付款方式。

可退款订单

The Hotel will issue refunds in cases of overpayment or if there is an agreement that the booking is refundable due to Force Majeure. This includes, without limitation, acts of God, war, commotions, mass strikes, embargoes, natural disasters (such as fire, earthquake, eruption, and flood), acts of terrorism, civil disorder, epidemics, curtailment of transportation, and monetary crises that impact nationally, or changes in statutes or regulations by the Indonesian government.Refunds will be processed using the guest’s original payment method. For example, the refund amount will be credited back to the credit card used for the payment. Please contact the hotel representative for details, as some supporting documents may be required.

不可退款订单

To provide the best deals, Advance Purchase and Early Bird bookings cannot be canceled or changed. Full pre-payment for the entire stay is required at the time of booking and is non-refundable.For bookings with a regular rate: Guests can modify the booking, including guest name and details, within the cancellation period (Please refer to the cancellation policy) via the same booking source. Modifications to the period of stay may result in different daily rates.For non-refundable bookings: Guests cannot modify the booking, including guest name and details, after confirmation.

会员优享计划

宾客可通过创建账户注册成为阿雅娜会员。会员将优先获得最优惠的房价信息及其他重要信息。如果你有兴趣成为阿雅娜会员请点击此链接并按照步骤操作。

个性化住宿喜好

Guests can input personalized stay preferences, such as bed type and floor level, while making their booking. However, preferences are subject to availability and will be reconfirmed upon arrival.

更改预订

酒店允许根据以下标准更改您的预订：

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For bookings with a regular rate plan: Guests can modify the booking, including guest name and details, within the cancellation period (Please refer to the cancellation policy) via the same booking source. Modifications to the period of stay may result in different daily rates.

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For non-refundable bookings: Guests cannot modify the booking, including guest name and details, after confirmation.

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If a cancellation is made to a modified booking within the cancellation period, a penalty fee will apply. The cancellation fee will refer to the last modified room type booked/confirmed by the guest.

关于加床/附加项目的取消条款如下：

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Cancellations made after 12 noon (GMT+7) 1 day prior to the arrival date or on the check-in date will be charged the total amount of the reservation. Please cancel at the latest 1 day prior to the arrival date before 12 noon (GMT+7) to avoid this charge.

无现金支付政策

为保障您的安全与便利，DELONIX仅接受无现金支付。您可通过QRIS、借记卡或主流信用卡（VISA、Mastercard、Amex、银联、JCB）进行消费。入住时需提供信用卡用于押金担保，押金可用于度假区内各场所的消费结算。

外部餐饮服务

Outside catering (Food and Beverages) is not permitted inside the hotel premises. The hotel reserves the right to reject outside catering and/or add a surcharge and corkage fee.

投诉或反馈

The hotel will send a satisfaction survey to the guest within two days after check-out. The guest will receive a survey regarding their entire stay experience, including rooms, food & beverage, Spa, and other hotel facilities. The survey will be sent to the email address registered by the guest upon check-in. For any concerns, requests, or complaints during the guest's stay, the guest can dial "0" for call center team assistance.

重要提醒

Upon check-in, guests are required to provide a credit card or cash deposit of Rp 500,000 per room per night for incidentals. This deposit is in addition to full payment of the room rate.Reservations can only be guaranteed by providing the hotel with the guest's credit card details (full number, expiration date, and cardholder name) or by processing a prepayment (no later than 24 hours prior to arrival). In case of non-guaranteed reservations, the hotel has the right to cancel the booking 1 day prior to the arrival date (after 12 noon, GMT+7) and sell the room to another party.

Payment Currency

Due to financial climate fluctuations in currency exchange rates, we advise the following:

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Credit Card: According to Indonesian law, credit card settlements are charged in local currency. Currency conversions will be calculated based on the hotel’s bookkeeping rate. DELONIX Hotel KARAWANG takes no responsibility for subsequent exchange rates or other fees applied by your credit card provider during your stay or after your departure. Please note that booking payments with Virtual Credit Cards (VCC) are not accepted.

Tax & Service Charge

There is a 21% tax and service charge applied by the hotel. Indonesia's tax rate is 11%, and the hotel's service charge is 10%, totaling 21%.We look forward to providing you with a delightful and memorable stay.

DELONIX Hotel & Residence Karawang Reservationreservation@delonixhotel.com