Arrivals:
Body temperature checks are being conducted at all entry points for guests, team members and suppliers.
All staff members wear face masks.
Hand sanitizer dispensers are placed at key guest and team member entrances and public areas (i.e. lobby reception, lifts, restaurants, etc.).
Room Check-In and Check-Out:
Each desk at Reception area is being sanitized once per hour.
Hand sanitizers are available at Reception desks.
Room keys are being sanitized prior to being given to guests.
Face masks are being worn by all staff members.
Disinfection treatment using proper fogging machine after guest’s check-out from guest rooms.
Social distancing is being followed by each AYANA Hotel team member when in direct contact with guests.
Housekeeping Services:
High touch areas such as door handle, remote control, desk, safety box, master switches are sanitized thoroughly.
Balcony doors are always open during room cleaning.
Decorative cushions and bed runners have been removed from all the rooms.
All chinaware and cutleries available in the guest rooms are cleaned and sanitized.
Housekeeping services like bedlinen change and room cleaning are done upon request only.
We provide electronic guest directory including restaurant and In Room Dining menus.
Guest rooms, outlets, meeting rooms, public areas and back areas are being frequently sanitized with a proper fogging machine.
Frequent pest control treatment by professional pest control company.
Dining and food handling:
Room service food orders are being delivered to guest’s room with hygiene protocol standard
Social distancing protocol is in place between guests, culinary and waiting staff.
Restaurant seating plan offers ample space between the dining tables.
Restaurant menus, bill folders are sanitized prior to being given to guests.
Air filters are placed in meeting rooms, gym and restaurants.
We implement hygiene and food safety based on HACCP standard. Our hotel is HACCP certified (International certification).
Public Spaces:
Our hotel has increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators, door handles, public bathrooms, etc.
Back of House:
In the spaces where Associates work “behind the scenes” AYANA Midplaza JAKARTA increased the frequency of cleaning and focusing on high-touch areas like associate entrance, locker rooms, laundry rooms, staff canteen, employee praying room and staff offices.